Frequently asked questions

Add items to your cart, then continue to our secure Shopify checkout. We accept all major cards, Apple Pay, Google Pay, and Shop Pay.

Within 60 minutes of ordering, yes — email support@rrabie.com with your order number. After that we may not be able to intercept a packed parcel.

Yes. Add a gift note at checkout and we'll wrap your order in our recyclable RRABIE box at no extra cost.

We ship across the GCC (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman) and most of North America, Europe, and Asia.

Yes — free standard shipping across the GCC on orders over $99. Otherwise, rates are calculated at checkout.

GCC: 3–6 business days. International: 6–10 business days. Tracking is sent the moment your parcel ships.

For GCC orders, duties are pre-paid at checkout — what you see is what you pay.

You have 30 days from delivery to return any unused item in its original packaging for a full refund.

Refunds are processed within 2 business days of receiving your return, and appear on your card within 5–10 business days depending on your bank.

For defects or our errors, we cover it. For change-of-mind returns, the customer covers return shipping.

Most stainless and ceramic non-stick pieces are dishwasher-safe. Cast iron should always be hand-washed and oiled. Each product ships with detailed care instructions.

Yes — all RRABIE cookware works on induction, gas, electric, and ceramic stovetops.

Yes. All RRABIE non-stick surfaces are PFOA- and PFAS-free, certified food-safe.